Returns
How can I cancel my order?A cancellation of your order is generally possible only when the order is not processed for production.<>
Cancellation is possible only when the order status is 'Under design review' or 'Kept on Hold.
You have to raise a request to cancel the order. Our team will confirm whether we can help you or not.
If you are booking an order on our website and your payment gets deducted but your order gets cancelled by any reason we will refund your money in 7-14 working days.
But if you are cancelling your order by calling us inorder to re-order, we will transfer your money to your www.poznachka.com’s account (IM cash) and you can use this money in future for placing your orders with us.
Can I Return my Product?Only if the package is being damaged/Incorrect product being sent return is acceptable.
How can I get my money Refund?If you are booking an order on our website and your payment gets deducted but your order gets cancelled by any reason we will refund your money in 7-14 working days.
But if you are cancelling your order by calling us inorder to re-order, we will transfer your money to your www.poznachka.com’s account (IM cash) and you can use this money in future for placing your orders with us.
What is your refund policy if I receive a damaged product?Please write mail to us with completed details to team@poznachka.com.
After understanding the issue further, we would decide to refund or reprint the order for you.
What is your refund policy if my order is delayed?The order will be delivered as per the delivery timeline mentioned while you checkout. We are sticking towards the same timeline only. If there is any delay due to bad weather or carrier delay due to any reason there might be a delay. But if your order is facing any issue in getting the package on delivery kindly reach us we can make it right on time.